Billing Information & Contact Help
If you have a question about your Service Plan or an Invoice please contact us either by emailing us at billing@easybizsites.com or you can use our contact form below. We cannot guarantee receiving or responding to billing questions through any other email address.
Below are some FAQ’s that might help you before you contact us as for issues such as billing disputes or anything that requires us to look in detail into work that has been carried out, we do require certain information and the correct procedure needs to be followed.
- How long do I have to pay my bill?
All of our invoices are sent out with 14 days payment terms. We advise that people who have a Service Plan with us set up a standing order.
- Do you accept cheques?
As from August 1st 2011 we stopped accepting cheques as payment.
- How much interest is charged on late payments?
We charge 10% above the Bank of England base rate of interest.
- What is the procedure for disputing a bill.
To allow us to be able to look into the issue properly any disputed bills need to be put in writing to:
Easybiz Limited, Unit 11 Tennyson House, Blackthorn Road, Ilkley, LS29 8UT. We advise that you send this by recorded delivery and the bill must be disputed within 7 days of the invoice being issued.
In order to avoid any confusion over the 7 days, you can contact us to inform us that you are disputing the bill via our email for this at billing@easybizsites.com. If we have heard nothing in writing after 7 days the case will be closed unless any proof of sending the information the correct way is provided (this is why we advise sending via recorded delivery).
We do not accept any other form of contact via any other of our email addresses and we cannot be held responsible for misdirected disputes.
When you are disputing a bill we require the following information with the dispute in order to process it:-
- Which parts of the bill you are disputing.
- A breakdown of what exactly you are disputing and why you think it is incorrect.
- Supporting evidence to accompany the dispute.
Failure to provide us with any of this information will make it more difficult for us to re-bill in your favour. Without going through the correct procedure stated here, you will be billed as normal and any time scales that exist will still apply and must be paid in full.
- I wish to cancel my Service Plan, what do I need to do?
As long as you no longer require the website we designed for you which you paid a discounted price for based on taking a Service Plan (see our web design pages) There is no charge for cancelling your Service Plan at any time.
All we require is 30 days notice from you, and once you have cleared your final bill your Service Plan will cease.
If you wish to take your website with you:
You will be required either to pay the remainder of your Service Plan, or you can simply pay the remainder of the normal fee for the website design in order for it to be released to you. This includes all of the copyright.
Once this is paid, we will send you all of the files and databases via email to you, or if you would prefer we could send it by post.
